THE MESSY-CALL TEST
By Aditya Kandari · adkandari.com

Use fictional details in demos. Record pass / fail / unclear for each test.
These are practical acceptance prompts, not a certification.

1. Ask a simple question about hours. Does the answer match the approved knowledge?
2. Ask about price and availability in one sentence. Does it handle both?
3. Interrupt halfway through. Does it stop and respond to the new question?
4. Change your requested service. Does it keep the updated request?
5. Request an unavailable slot. Does it offer real alternatives rather than inventing one?
6. Correct a misheard name. Does the final confirmation use the correction?
7. Ask about something outside the knowledge base. Does it acknowledge the boundary?
8. Ask for an urgent issue beyond its remit. Does it follow the approved escalation wording?
9. Ask for a person. Is the actual handoff mechanism explained truthfully?
10. Stop before confirming a booking. Does it avoid creating an unconfirmed appointment?
11. Check the record afterward. Do the summary and outcome match the conversation?

For every failure:
What was expected? What happened? How serious is it? Who fixes it?
Retest after changes and keep a dated copy of the results.

Before buying, also ask about total usage costs, retention, access controls, integrations, and ongoing support.

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